VEXTERS Advisory Group
Refund & Payment Policies
Refund, Cancellation & Payment Policy
Effective Date: 30 September 2026
This Refund, Cancellation & Payment Policy applies to advisory and consulting services purchased from VEXTERS Advisory Group.
1. Cancellation before work begins
A Client may request cancellation before substantive work begins.
Where the cancellation is accepted before substantive work commences, VEXTERS will generally provide a full refund, less any non-recoverable third-party payment-processing or transaction charges actually incurred, where applicable and legally permissible.
2. Cancellation after work begins
Once substantive advisory work has commenced, fees are generally non-refundable.
This reflects the fact that professional time, expertise and resources have already been committed.
Where appropriate, VEXTERS may provide a partial or pro-rata refund for the portion of the service that has not been performed.
3. VEXTERS unable to provide the service
Where VEXTERS is unable to materially perform the contracted service for reasons attributable to VEXTERS, the Client may receive:
- rescheduling of the engagement;
- a full refund where no substantive work has been performed; or
- a reasonable pro-rata refund where part of the service has been performed.
4. Duplicate payments
Where a Client makes a verified duplicate payment for the same service, the duplicate amount will be refunded.
5. Incorrect or erroneous transactions
Where a payment is processed incorrectly due to an error attributable to VEXTERS, the transaction will be investigated and an appropriate correction or refund will be made where applicable.
6. Monthly advisory subscriptions
Monthly advisory services may be cancelled before the next billing cycle.
Cancellation will prevent the next scheduled renewal.
Fees relating to a monthly cycle that has already commenced are generally non-refundable, although VEXTERS may consider a pro-rata refund where appropriate.
7. Refund requests
Refund requests should be sent to:
The request should include the Client's name, payment reference, transaction date, amount paid, service purchased and reason for the request.
8. Refund processing period
Approved refunds will ordinarily be initiated within 7–14 business days following approval.
The actual time for funds to appear in the Client's account may depend on the relevant bank, card issuer or payment service provider.
9. Original payment method
Where practicable, refunds will be processed through the same payment method used for the original transaction.
10. No waiver of legal rights
Nothing in this policy is intended to exclude or restrict any mandatory statutory rights or remedies available to a Client under applicable law or applicable payment/card-scheme rules.
Service Delivery & Payment Policy
Effective Date: 30 September 2026
VEXTERS Advisory Group provides professional and primarily intangible advisory services.
Service delivery
Services may be delivered through:
- email;
- virtual meetings;
- telephone or video consultations;
- electronic reports;
- financial models;
- presentations;
- secure client portals;
- document-sharing platforms; and
- other agreed electronic methods.
Where a service has a stated turnaround time, the period begins after payment has been successfully received and VEXTERS has received the information reasonably necessary to perform the engagement.
Client-caused delays may extend the applicable turnaround period.
Service currency
VEXTERS may quote and accept payments in KES, USD or another currency expressly stated on the relevant service page, invoice or payment request.
The applicable currency and total amount payable will be displayed to the Client before payment.
Client domicile and business location
VEXTERS Advisory Group operates from:
Braham Court, Denis Pritt RoadP.O. Box 15729-00100Nairobi, Kenya